Text Analytics

CATEGORY OVERVIEW

Text analytics platforms rely on Natural Language Processing (NLP), a type of Artificial Intelligence.

These tools are used to make sense of unstructured data from a range of sources: verbatim comments in surveys, reviews posted in forums, posts in social media, comments transcribed in call centres and many other types of text-based input.

Key features of text analytics platforms include sentiment analysis; categorisation or topic analysis; entity extraction (eg to identify brands); and data visualisation - usually in an online dashboard.

Text analytics capabilities are also built into many platforms in other categories: Social Listening, Survey Software, Automated Surveys and Trend Analytics tools.

FEATURED PLATFORMS
customer survey software

SentiSum

SentiSum is a personalised AI platform that uses machine learning to analyse large amounts of customer feedback data from all channels in real time.
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customer insights software

Heartbeat AI

Heartbeat AI platform transforms text input from any source into ten primary and sixty secondary emotion categories.
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customer insights software

Gavagai

Gavagai's Explorer platforms is AI-driven text-analytics software for extracting meaning from unstructured text data in 46 languages.
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ARTICLES, EBOOKS, WEBINARS AND COURSES 
Uncovering Human Emotions in Unstructured Data - Insight Platforms

Ebook – Heartbeat Ai – Uncovering Human Emotions in Unstructured Data

A free white paper from Heartbeat Ai that explains how NLP can be used to identify and measure the emotional content of language.
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The Bluffer’s Guide to Text Analytics for Research

The Bluffer’s Guide to Text Analytics for Research

Bluffer’s Guide to Text Analytics for Research including background on NLP, 4 key concepts, 10 uses for text analytics in research and 4 ways to get it done.
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6 flavours of text analytics platforms

6 flavours of text analytics platforms

A quick look at six different varieties of text analytics platforms for research: for customer experience, social listening, emotion AI, free tools, integrations and survey coding.
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The Lean Insight Toolbox Part 3 - The Five Whys - Insight Platforms

The Lean Insight Toolbox Part 3: Getting to the Five Whys

The 'Five Whys' - digging and probing for root cause understanding - underpins lean insight, and is also fundamental to new qualitative research approaches
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How to Connect Survey, Social and Search Data - Insight Platforms

Webinar – Pulsar – How to Connect Survey, Social & Search Data for Breakthrough Cultural Insights

A webinar presented by Francesco Dorazio, co-founder of Pulsar. It explores a case study with NBC Entertainment to create 'live segments' combining survey, social and search data.
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CX Analytics - Insight Platforms

CX Analytics

A directory of software and services for customer experience analytics, and related learning resources: articles, market maps, webinars, videos and ebooks.
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Webinar Replay – Pulsar – Combine Survey, Social and Search Data

26th March 2020. A full day virtual summit with expert presentations, case studies and practical learning about insight communities. For researchers, marketers and insight professionals.
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MORE ONLINE FOCUS GROUP AND FORUM PLATFORMS

topbox

Topbox is a CX analytics platform that aggregates and analyses ...
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Stratifyd

Stratifyd is an AI-powered platform that analyses, categorises, and visualises ...
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Customer Thermometer

Customer Thermometer is a tool for collecting 1-click experience feedback ...
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Lumoa

Lumoa is a CX Analytics platform that uses NLP to ...
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SentiGeek

SentiGeek analyses customer reviews and comments using an automated cloud ...
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Caplena

Caplena is online text analysis software for coding open-end responses ...
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Relative Insight

Relative Insight is a language analytics platform. Using NLP to ...
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Luminoso

Luminoso is a CX analytics platform for identifying themes in ...
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ScopeAI

Scope AI is an NLP based analytics platform that analyses ...
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codeit coding only better

CodeIt

CodeIt is an automated support tool for coding any unstructured ...
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canvs research analytics

Canvs

Canvs analyses and categorizes "Emotional Reactions" in dialogue. The technology ...
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ipiphany market research

ipiphany

ipiphany applies text analytics to unstructured Customer Experience data (from ...
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smarcoder online focus group platform

Smartcoder

Smartcoder provides automatic analysis of answers to open-ended survey questions. ...
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cx feedback tools

Voziq

VOZIQ applies text analytics to “voice of customer” data sources ...
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cx feedback tools

Wonderflow

Wonderflow applies text analytics to customer experience feedback data. Sentiment ...
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cx feedback tools

CX Moments

Cx Moments detects trends and topics in feedback surveys, support ...
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cx feedback tools

Opinyin

Opinyin is a free-text survey app with built-in Natural Language ...
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Chattermill

Chattermill uses machine learning to analyse customer feedback from tracking ...
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insight community software

Dictanova

Dictanova has a set of semantic algorithms for analysis of ...
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analytics and research software

SmartMunk

Smartmunk is a text analytics tool for quantifying consumer generated ...
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