Market Maps

Automated Survey Research Map Part 2

Market Map – Automated Survey Platforms Part 2

If you’re going to do a survey, you need to know where your respondents come from. Andrew Grenville’s book The Insights Revolution has some good examples that ram home the importance of knowing your sample. So where do automated survey platforms get their people from? Broadly, there are three places (excluding Bring-Your-Own / integrating with CRM …

Market Map – Automated Survey Platforms Part 2 Read More »

Insight Communities Qual Research Platforms Market Map

Market Map – Insight Community and Qualitative Software Platforms

Are you looking for panel, insight community or qualitative software? You’ve come to the right place. This market map includes quite a broad range of platforms, including: Survey and CX specialists like Qualtrics and Confirmit whose tools are often used for custom panels Large scale community specialists like Vision Critical and Platform One Hybrid platforms …

Market Map – Insight Community and Qualitative Software Platforms Read More »

CX Feedback Platforms Market Map

Market Map: CX Feedback Tools

Here’s a market map of CX feedback tools: Click here to download the high-res version with clickable links I’m defining the CX Feedback category as platforms whose primary use case includes: gathering data through on-going surveys, frequently event-triggered reporting and analysing through online dashboards following up on specific cases with closed-loop features. Many other tools …

Market Map: CX Feedback Tools Read More »

Scroll to Top