Tips & Guides

L'OR Coffee

How JDE used Artificial Intelligence to improve volumetric forecasting

This case study shows how AI can build a panel of up to two million ‘virtual consumers’ using agent based micro-modelling on a research sample of a few hundred. JDE’s brief JDE is one of the world’s leading coffee manufacturers, with brands including Jacobs, Tassimo, Senseo, Douwe Egberts, Kenco and L’OR. In France, where Roast …

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FB Messenger Business

10 Chatbots for User and Market Research

Chatbots for research are here I’ve seen the future and the future is awesome. Well, the near future is chatbots. Lots of them. They help with sales, customer services and tech support; and now there are chatbots for research. And many of them have a default awesome setting to show appreciation for your answers. In fact, it’s quite …

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Six lessons agencies can learn from software companies

Who would start a research agency these days? If you’re thinking about doing it in the UK, make sure you read the latest Plimsoll report into the sector first. It’s a sobering read. It is based on financial analysis of the 720 largest market research firms in the country. If that stat by itself doesn’t give …

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lots of text

The Bluffer’s Guide to Text Analytics for Research

In this Bluffer’s Guide to Text Analytics for Research, you’ll find some background on Natural Language Processing and then:
4 key concepts and some terminology you can drop into discussions with text analytics suppliers … so they don’t take you for a total noob
10 different uses for text analytics in research, social media listening and customer experience management
4 ways to get it done.

Beyond Data Democratisation to Data in Action

It seems we cannot move these days for yet another piece of software which promises to put ‘data at our fingertips’. The promise of ‘data democratisation’ has long been a buzzword within large corporate organisations who are aiming to break down silos within their business and ensure all stakeholders have the information they need without …

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The 5 R’s of Great Video Research

Like many in our industry, I’m really excited about the potential of video to better understand people by observing their needs, attitudes and behaviour (rather than just asking questions). Over the last 2 years at Join the Dots we’ve had a lot of success in three areas of video-based research: Collecting video at speed and …

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Tips and Tools for Getting the Most from Virtual Teams

People say they prefer to meet face to face, work in an office and meet as a team. But what about when you can’t, or don’t want to?  If you’re a global team, or your company doesn’t have a central office, or if you want to live somewhere distant and don’t want to commute, virtual …

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Five Attributes of Lean Insight & Analytics Teams

If I said I wanted a lean research project, chances are you’d think faster, cheaper and probably digital. And you’d be right: these are important dynamics in lean insight and analytics teams. But they’re not the whole story. When Taiichi Ohno – Godfather of Lean Manufacturing – developed the Toyota Production System, his original focus …

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The Lean Insight Toolbox Part 2: Iterative Insight Platforms

One of the key attributes that defines a lean insight team is its ability to iterate at speed. Build-measure-learn, then return to the start again: Build a hypothesis (or concept or campaign or mockup or product or …) Measure user reactions (ask or observe … engage them consciously or unknowingly) Learn from what they reveal – and …

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