CX Analytics

CX Analytics

Thought leadership and supplier profiles

CATEGORY OVERVIEW

CX Analytics platforms use artificial intelligence to mine the content of unstructured text feedback from customers: in surveys, reviews, complaints, emails, social platforms and call centre transcripts.

These tools help organisations build customised models for their own category, brands and customer base, enabling them to classify topics, entities and sentiment

Results are displayed in online dashboards, and some platforms provide alerts when customer issues require urgent attention.

Learn more about CX Analytics:

FEATURED PLATFORMS
customer insights software

Heartbeat AI

Heartbeat AI platform transforms text input from any source into ten primary and sixty secondary emotion categories.
customer survey software

SentiSum

SentiSum is a personalised AI platform that uses machine learning to analyse large amounts of customer feedback data from all channels in real time.
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CX Analytics

topbox

Topbox is a CX analytics platform that aggregates and analyses data from customer feedback, surveys, complaints, reviews and social posts.

Text Analytics

Decooda

Decooda is a ‘Cognitive Intelligence Machine’ for understanding the customer experience, with foundations in cognitive psychology and deep learning AI....

Text Analytics

Revuze

The Revuze platform uses text analytics to understand customer sentiment. Data sources inlcude internal and external channels, including surveys, emails,...

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