CX Analytics

CX Analytics

Thought leadership and supplier profiles

CATEGORY OVERVIEW

CX Analytics platforms use artificial intelligence to mine the content of unstructured text feedback from customers: in surveys, reviews, complaints, emails, social platforms and call centre transcripts.

These tools help organisations build customised models for their own category, brands and customer base, enabling them to classify topics, entities and sentiment

Results are displayed in online dashboards, and some platforms provide alerts when customer issues require urgent attention.

Learn more about CX Analytics:

FEATURED PLATFORMS
customer survey software

SentiSum

SentiSum is a personalised AI platform that uses machine learning to analyse large amounts of customer feedback data from all channels in real time.

Heartbeat Ai

Heartbeat AI uses machine learning to transform text - from conversations, open survey questions, social media and other sources - into 9 primary emotions, 70 secondary emotions and 3 body sensations.
CX ANALYTICS PLATFORM DEMOS
Sentisum Demo - Insight Platforms

Platform Demo – Sentisum

Sentisum Demo.
SentiSum is a personalised AI platform that uses machine learning to analyse large amounts of customer feedback data from all channels in real time.

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Heartbeat Ai Demo - Insight Platforms

Platform Demo – Heartbeat Ai

Heartbeat Ai Demo.
Heartbeat AI is a text analytics platform that extracts human emotion insights from conversations, open survey questions, social media and other sources.

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CX Analytics

topbox

Topbox is a CX analytics platform that aggregates and analyses data from customer feedback, surveys, complaints, reviews and social posts.

Text Analytics

Decooda

Decooda is a ‘Cognitive Intelligence Machine’ for understanding the customer experience, with foundations in cognitive psychology and deep learning AI....

Text Analytics

Revuze

The Revuze platform uses text analytics to understand customer sentiment. Data sources inlcude internal and external channels, including surveys, emails,...

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