Social Media Listening & Analytics

CATEGORY OVERVIEW

Listening platforms track and analyse conversational and behavioural data from a wide range of digital sources - not just social media. Data also comes from search data, blogs, review platforms and news sites.

FEATURED PLATFORMS
Pulsar logo - Insight Platforms

Pulsar

Pulsar is a social listening and audience intelligence platform that combines conversational and behavioural signals from the world’s leading digital destinations. Pulsar provides both software and managed services for customised research projects.
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ARTICLES, EBOOKS, WEBINARS AND COURSES 
CX Analytics - Insight Platforms

CX Analytics

A directory of software and services for customer experience analytics, and related learning resources: articles, market maps, webinars, videos and ebooks.
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The Bluffer’s Guide to Text Analytics for Research

The Bluffer’s Guide to Text Analytics for Research

Bluffer’s Guide to Text Analytics for Research including background on NLP, 4 key concepts, 10 uses for text analytics in research and 4 ways to get it done.
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How to Connect Survey, Social and Search Data - Insight Platforms

How to Connect Survey, Social & Search Data for Breakthrough Cultural Insights

A webinar presented by Francesco Dorazio, co-founder of Pulsar. It explores a case study with NBC Entertainment to create 'live segments' combining survey, social and search data.
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6 flavours of text analytics platforms

6 flavours of text analytics platforms

A quick look at six different varieties of text analytics platforms for research: for customer experience, social listening, emotion AI, free tools, integrations and survey coding.
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Social Listening Data is Powerful - Insight Platforms

Social Listening Data is Powerful – especially when combined with other sources

Digital Strategy Consultant Ed Bass explains the power of combining social listening, survey and search data to generate insights.
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Uncovering Human Emotions in Unstructured Data - Insight Platforms

Uncovering Human Emotions in Unstructured Data

A free white paper from Heartbeat Ai that explains how NLP can be used to identify and measure the emotional content of language.
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The Lean Insight Toolbox Part 3 - The Five Whys - Insight Platforms

The Lean Insight Toolbox Part 3: Getting to the Five Whys

The 'Five Whys' - digging and probing for root cause understanding - underpins lean insight, and is also fundamental to new qualitative research approaches
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MORE ONLINE FOCUS GROUP AND FORUM PLATFORMS

BrandMentions

BrandMentions is a Web and Social Listening platform for monitoring ...
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Kimola

Kimola is a social research and machine learning platform for ...
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Spoonshot

Spoonshot is a trend analytics platform that uses AI to ...
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itonics

The itonics Innovation Cloud is a trend analytics and innovation ...
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Pi Datametrics

Pi Datametrics is a search intelligence platform that can be ...
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YouScan

YouScan is a listening and intelligence platform that analyses the ...
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Tastewise

Tastewise provides a software platform and research services to analyse ...
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Skim Technologies

Skim Technologies provides a software platform and managed services for ...
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Signals Analytics

Signals Analytics is a software platform that uses Natural Language ...
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Quilt

The Quilt platform uses AI to analyse social media posts, ...
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AI Palette

AI Palette uses Artificial intelligence to identify, build and screen ...
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Klydo

Klydo uses machine learning to mine online sources - including ...
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MotivBase

MotivBase is 'the world's only AI Anthropologist': an NLP-based analytics ...
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automated AI

Listening247

Listening247 is a social listening platform and managed service that ...
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