All Customer Experience (CX) Feedback

CX Feedback platforms have core use cases that include gathering data through on-going surveys (frequently event-triggered); reporting and analysing through online dashboards; and tools for following up on specific issues with closed-loop case management. Within CX Feedback platforms, there are tools that are more geared towards complex multichannel enterprise uses; and tools that are more suited to digital-only channels.
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    Heartbeat AI

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