Wootric is a tool for asking single question micro-surveys to measure the customer experience (Net Promoter Score, CSAT, Customer Effort Score etc), with folllow-up open-end responses. Surveys can be served inside your SaaS platforms, mobile apps, websites, emails or in SMS messages. The software has a wide range of integrations (Salesforce, Zendesk, Slack, Mixpanel, Zapier) and in-built text analytics for auto-tagging comments in surveys.
YesInsights offers ‘simple one question and NPS surveys to improve your business’. Surveys can be sent in emails with clickable responses embedded in the message itself; or they can be triggered on websites with a single line of code. The whole idea is to be simple, visual and direct to maximise response rates; the platform focuses on capturing quick feedback. Integrations are available through zapier.
Delighted is a simple feedback platform for gathering NPS (Net Promoter Score), CSAT (Customer Satisfaction), CES (Customer Effort Score) or 5-star ratings along with open-ended responses.
Surveys are optimised for desktop, tablet, and mobile; customers can respond directly in an email, text message, or website; the tool currently supports 37 different languages.
Post-survey, customisable thank-you messages encourage fans to post their feedback online; detractors are invited to contact customer support; alerts can also be customised to route relevant feedback to the right person or team for follow up.
Results are available in online dashboards with visualisations for NPS, trended data and custom filters and tags to review verbatim comments.
Meta data can be incorporated to segment feedback into groups; all results can be trended and verbatim feedback is searchable. Users can subscribe to be alerted via email when new feedback arrives that meets specific criteria. A live demo is available here: https://demo.delighted.com/dashboard
Delighted integrates with Salesforce, Hubspot and Zendesk, as well hundreds of other tools through Zapier.