All Text Analytics

Text Analytics Text analytics platforms rely on Natural Language Processing (NLP) to make sense of unstructured data captured from a range of sources: verbatim comments in surveys, reviews posted in forums, posts in social media, comments transcribed in call centres etc. Key features include sentiment; categorisation or topic analysis; entity extraction (eg to identify brands); and visualisation - usually in an online dashboard. Text analytics capabilities are also built into some platforms in other categories (Social Listening, Surveys).
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