Pulsar is an audience intelligence platform combining conversational and behavioural signals from the world’s leading digital destinations, to help brands understand their audiences and create messages that matter to them. Pulsar provides both software and managed services for customised research projects. The platform has three modules: Trends, Trac and Core. Trends is for mapping social conversations over time, across geographies Read more ...

SentiSum offers a personalised AI platform that uses machine learning to analyse large amounts of customer feedback data from all channels (reviews, NPS surveys, emails, social platforms, customer complaint systems, etc.) aggregating it into one dashboard in real time. SentiSum allows companies to prioritize problems and areas of improvement and use data to back up their CX decisions. Read more ...

Customer decisions are driven by EMOTION – not reason. People express emotions using their facial expressions, body language, and tone of voice. They also describe emotions using natural language: in conversations, open-ended survey questions, interviews, social media, and customer phone calls. Heartbeat AI platform transforms text input from any source (survey open-ends, call centre transcripts, customer feedback, employee comments) into Read more ...

Infotools is an award-winning software platform and services provider. The platform, Infotools Harmoni, has been purpose-built for market research data, by market researchers. From data processing through to analysis, reporting, visualization, dashboards, distribution, and data alerts Harmoni is a true ‘data-to-decision-making’ solution. Infotools also have data experts who can help you with things like research design and management, data design Read more ...

Gavagai has created the Gavagai Explorer, an AI-driven text-analytics platform that provides actionable insights from unstructured text data – easily, quickly and at a low cost – in 46 languages. With the Explorer, our customers can understand their data and improve their business, without the help of consultants or expert data scientists. We offer instant actionable insights derived from unstructured Read more ...

Lumoa is a CX Analytics platform that uses NLP to understand customer feedback from NPS surveys, social media and customer reviews. Data sources can be connected using the Lumoa API, and feedback can be analysed in 60 different languages. Outputs include real time insights, trends, automated alerts and notifications and impact analysis to identify the different drivers of the customer Read more ...

SentiGeek analyses customer reviews and comments using an automated cloud or on-premise platform. The software employs proprietary NLP tools to analyse language using implicit inferencing, entity recognition and fine-grained sentiment analysis. Read more ...

Caplena is online text analysis software for coding open-end responses to surveys. The tool enables a researcher to code responses or categorise text using a streamlined interface. The intelligent assistant continually learns how to predict codes for responses based on previous examples, and improves its effectiveness over time. Read more ...

Relative Insight is a language analytics platform. Using NLP to conduct comparative analysis of two different text-based data sets (eg competing websites), it identifies significant similarities and differences in word choice, sentiment and grammar. It can be used to refine communication briefs; narrow the gap between consumer and brand language; or to enhance existing social listening, text anaytics and customer Read more ...

Luminoso is a CX analytics platform for identifying themes in any open-ended text data – support tickets, open-ended survey responses or reviews. Using artificial intelligence and natural language understanding, the platform automatically analyses feedback to discover hot topics, identify complaints and track trends over time. Read more ...