All Text Analytics

Text Analytics Text analytics platforms rely on Natural Language Processing (NLP) to make sense of unstructured data captured from a range of sources: verbatim comments in surveys, reviews posted in forums, posts in social media, comments transcribed in call centres etc. Key features include sentiment; categorisation or topic analysis; entity extraction (eg to identify brands); and visualisation - usually in an online dashboard. Text analytics capabilities are also built into some platforms in other categories (Social Listening, Surveys).

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    Heartbeat AI

    Customer decisions are driven by EMOTION - not reason. People express emotions using their facial expressions, body language, and tone of voice. They also describe emotions using natural language: in conversations, open-ended survey questions, interviews, social media, and customer phone calls. Heartbeat AI platform transforms text input from....

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    Infotools

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    Infotools is an award-winning software platform and services provider. The platform, Infotools Harmoni, has been purpose-built for market research data, by market researchers. From data processing through to analysis, reporting, visualization, dashboards, distribution, and data alerts Harmoni is a true ‘data-to-decision-making’ solution. Infotools also have data experts who can help you with things like research design and management, data design and organization, and insights discovery, analysis, visualization and reporting. Established in 1990, and with a presence in the US, Europe, South Africa and New Zealand, Infotools works with some of the world’s best-known brands, including Coca-Cola, Orange, Samsung and Mondelēz, as well as boutique and large research agencies such as MDI , Nielsen and Ipsos.
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    Gavagai

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    Gavagai has created the Gavagai Explorer, an AI-driven text-analytics platform that provides actionable insights from unstructured text data – easily, quickly and at a low cost – in 46 languages. With the Explorer, our customers can understand their data and improve their business, without the help of consultants or expert data scientists. We offer instant actionable insights derived from unstructured text in virtually any language.
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    Voziq

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    VOZIQ applies text analytics to “voice of customer” data sources to predict churn risk, identify drivers of dissatisfaction and understand high-value customers.
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    Thematic

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    Thematic is a text analytics platform with integrations to SurveyMonkey, SurveyGizmo, Medallia, Zendesk and Salesforce. The AI-based software finds themes automatically – without manual coding or setup by a data scientist – and uses similar multi-word concepts to create visualisations. The tool works equally well on 100s or 10,000s comments.
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    Wonderflow

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    Wonderflow applies text analytics to customer experience feedback data. Sentiment analysis tools determine what customers like or dislike; a proprietary “Relevance” algorithm reveals what drives customers to buy products; and trends tools monitor price and rating fluctuations.
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    Ascribe

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    Ascribe provides services and software to code and analyse verbatim comments from research surveys. ‘Inspector’ is a software product for fully automated coding of open-ended survey responses and verbatim comments from surveys, emails, call centres and social media. Based on NLP, it can integrate with structured data, features a reporting dashboard of concepts and sentiment and can handle multiple languages. The firm also provides verbatim coding services on a project or long term basis.
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    CX Moments

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    Cx Moments detects trends and topics in feedback surveys, support activity, bug reports, product mentions and other sources. Integrations are available for VoC tools including Medallia, Confirmit and Qualtrics; as well as Zendesk, Freshdesk, Salesforce, LivePerson, Freshservice and other customer support tools.
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    Adoreboard

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    Adoreboard provides a consulting service and technology platform for emotion analytics. The ‘Emotics’ software enables analysis of proprietary or competitor data and comparison with industry benchmarks using 88 emotion indexes, topic analysis and explanations. Data sources include social media, NPS verbatim, surveys, news and other data.
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    Opinyin

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    Opinyin is a free-text survey app with built-in Natural Language Understanding AI to extract insight from open-ended data. The platform includes a survey tool (via web, app or email), with traditional NPS scoring; linguistic analysis of verbatim feedback comprising key topic / associated topics detection and sentiment analysis.
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    Lexalytics

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    Lexalytics is a SaaS, on-premise and Excel plugin-based solution for text analytics. Using various machine learning techniques, the software offers sentiment analysis, extract named entities, themes, categories and intentions.