Scope AI is an NLP based analytics platform that analyses customer feedback from any channel (social, CRM, complaints, surveys, reviews); combines it with user and product data (through Segment, Mixpanel or other API feed); and identifies insights for product development or customer experience improvement. Read more ...

CodeIt is an automated support tool for coding any unstructured text. Designed by market research and coding professionals, the technology helps enhance coding productivity and quality using a blend of advanced artificial intelligence, machine learning and text analytics techniques. Applications include market research verbatim responses; customer reviews; voice of the customer comments; customer satisfaction comments; and customer complaints. Read more ...

Canvs analyses and categorizes “Emotional Reactions” in dialogue. The technology is embedded in a range of products with specific focus areas: TV (understanding audiences); Surveys (processing open-ended responses); Watch (focused on Facebook video); Campaigns (for analysing advertising and branded content campaigns); Movies (more audience insight, with predictive analytics tying emotional responses to box office sales forecasts); and Publishers (for analysing Read more ...

ipiphany applies text analytics to unstructured Customer Experience data (from social media, call transcripts, surveys, email, chat conversations and CRM). Analysis and dashboard features include a key drivers tool to understand movements in NPS, CSAT and Customer Effort scores; a relationships tool to find patterns connecting different topics; a trends tool to know why patterns have changed over time (e.g. Read more ...

Smartcoder provides automatic analysis of answers to open-ended survey questions. The tool performs topic analytics and automatically generates a list of categories (codes) and assigns appropriate codes to answers. The self-service platform involves 4 steps: uploading survey responses; automatic analysis; manual refinement; and download of results. Read more ...

VOZIQ applies text analytics to “voice of customer” data sources to predict churn risk, identify drivers of dissatisfaction and understand high-value customers. Read more ...

Wonderflow applies text analytics to customer experience feedback data. Sentiment analysis tools determine what customers like or dislike; a proprietary “Relevance” algorithm reveals what drives customers to buy products; and trends tools monitor price and rating fluctuations. Read more ...

Cx Moments detects trends and topics in feedback surveys, support activity, bug reports, product mentions and other sources. Integrations are available for VoC tools including Medallia, Confirmit and Qualtrics; as well as Zendesk, Freshdesk, Salesforce, LivePerson, Freshservice and other customer support tools. Read more ...

Opinyin is a free-text survey app with built-in Natural Language Understanding AI to extract insight from open-ended data. The platform includes a survey tool (via web, app or email), with traditional NPS scoring; linguistic analysis of verbatim feedback comprising key topic / associated topics detection and sentiment analysis. Read more ...

Chattermill uses machine learning to analyse customer feedback from tracking studies, reviews and support tickets. Through integrations with CRM tools, survey platforms and marketing automation systems, algorithms process customer feedback in real time and results are available instantly in online dashboards. Read more ...