Textable is free open source software to analyze and process text visually. It enables both basic recoding and filtering as well as advanced text analytics including data mining algorithms such as clustering, classification and factor analysis.
Text2data is an web-based text analytics platform with an optional Excel plug-in. Uses include analysing in-house documents, emails, CRM or verbatim comments; tracking customer satisfaction; nalysing sentiment in social media or survey data; validating NPS scores with the data gathered from on-line surveys. Features include sentiment, summarisation, classification, entity extraction, theme discovery and keyword analysis.
WordStat is desktop software for content analysis and text mining. It features rapid extraction of themes and trends, integration with SimStat for statistical data analysis and QDA Miner for qualitative data analysis. It is used for content analysis of open-ended responses from interview or focus group transcripts; business and competitor intelligence; information extraction from incident reports and customer complaints; automatic tagging and classification of documents; and taxonomy development and validation.
Raven’s Eye is an online tool for natural language analysis and automated transcription based on Quantitative Phenomenology. It provides instantaneous automated analyses of natural language spoken in 9 different languages and written in 65 different languages.
Sentisum is a text analytics platform for quantifying the customer experience using verbatim feedback. Data is aggregated from all channels (reviews, NPS surveys, emails, messaging) into one central repository; comments are then transformed into structured data, analysed and mapped against the customer journey in real time; results are available in a dashboard with daily alerts for specific users.
MonkeyLearn is a text analysis platform with machine learning.
Inputs can include emails, support tickets, chats, social media, surveys or any other documents. Custom categories and tags can be created to structure and process data, with topic classification, sentiment analysis and entity extraction. Input data formats include Google Sheets, CSV and Excel. Integrations with Zapier and Google can automate workflows
for product feedback, customer experience and survey analysis by tagging support tickets to trigger actions, classifying inbound emails from users or coding NPS survey responses.
Thematic is a text analytics platform with integrations to SurveyMonkey, SurveyGizmo, Medallia, Zendesk and Salesforce. The AI-based software finds themes automatically –
without manual coding or setup by a data scientist – and uses similar multi-word concepts to create visualisations. The tool works equally well on 100s or 10,000s comments.
Ascribe provides services and software to code and analyse verbatim comments from research surveys.
‘Inspector’ is a software product for fully automated coding of open-ended survey responses and verbatim comments from surveys, emails, call centres and social media. Based on NLP, it can integrate with structured data, features a reporting dashboard of concepts and sentiment and can handle multiple languages.
The firm also provides verbatim coding services on a project or long term basis.
Lexalytics is a SaaS, on-premise and Excel plugin-based solution for text analytics.
Using various machine learning techniques, the software offers sentiment analysis, extract named entities, themes, categories and intentions.
Adoreboard provides a consulting service and technology platform for emotion analytics. The ‘Emotics’ software enables analysis of proprietary or competitor data and comparison with industry benchmarks using 88 emotion indexes, topic analysis and explanations. Data sources include social media, NPS verbatim, surveys, news and other data.