Ascribe provides services and software to code and analyse verbatim comments from research surveys. ‘Inspector’ is a software product for fully automated coding of open-ended survey responses and verbatim comments from surveys, emails, call centres and social media. Based on NLP, it can integrate with structured data, features a reporting dashboard of concepts and sentiment and can handle multiple languages. Read more ...

Adoreboard provides a consulting service and technology platform for emotion analytics. The ‘Emotics’ software enables analysis of proprietary or competitor data and comparison with industry benchmarks using 88 emotion indexes, topic analysis and explanations. Data sources include social media, NPS verbatim, surveys, news and other data. Read more ...

Lexalytics is a SaaS, on-premise and Excel plugin-based solution for text analytics. Using various machine learning techniques, the software offers sentiment analysis, extract named entities, themes, categories and intentions. Read more ...

The Revuze platform uses text analytics to understand customer sentiment. Data sources inlcude internal and external channels, including surveys, emails, transcripts or text notes of call center sessions, reviews from online sources and all major social media outlets. The tool is language-agnostic, offering the same accuracy and automation in any language. Read more ...

OdinText is a text analytics platform that uses advanced statistics and machine learning to find patterns and relationships in unstructured data. It can identify and track sentiment and emotion, including psychological attributes such as anger, fear and trust. The tool combines text analysis with accompanying structured data (satisfaction, spend etc.) to increase accuracy of sentiment classification. Reporting includes data in Read more ...

Leximancer automatically analyses text from customer surveys, published articles, interview transcripts, long reports, web pages, feedback forms, tweets and other sources to identify the high level concepts, summarise key ideas and deliver actionable insights through visualisations and data exports. Read more ...

Decooda is a ‘Cognitive Intelligence Machine’ for understanding the customer experience, with foundations in cognitive psychology and deep learning AI. The platform aggregates and analyses data from customer interactions, feedback and other sources in real-time; it analyses unstructured text data to detect sentiment, emotions and cognitive states; and identifies topics to determine what impacts each customer’s experience and why. Read more ...

TheySay is an emotion analysis technology for large-scale monitoring and understanding of emotions and opinions. The various products extract sensitive human signals from raw text data and can be run as standalone tools or be integrated into other workflows. Read more ...

MeaningCloud is a text analytics platform with an Excel add-in and API for embedding in other applications. Read more ...