STRIA is a user feedback tool for websites with integrated text analytics to identify themes, positive / negative sentiment and emotions in users’ comments.
It is installed using a tracking code or WordPress integration, with results published to an online dashboard.
A forever free plan includes all features with up to 200 units of feedback collected per month.
IterateHQ is a website and email survey platform for capturing user feedback.
Website survey designs can be customised to blend with a specific look-and-feel; one-click email surveys have response options embedded into the email to maximise response rates.
Surveys can be designed from scratch or built using existing templates for cart abandonment, visitor demographics, NPS, pricing and website feature feedback. The tool can also be used to recruit participants for qualitative user research.
Feedbacklite captures visitor polls and surveys via a website feedback widget.
Features include targeting by device, browser, IP, referring domain and other audience attributes; look-and-feel customisation;
8 different question formats.
UserReport provides software for user feedback on websites or apps.
Incorporating a survey and a feedback forum, it enables direct interaction with users to learn about needs and capture suggestions.
The platform is free to use. It is installed through a code snippet on a website, integrates wth Google Analytics and surveys can can be used to capture demographics, ask for product feedback or serve Net Promoter Score surveys.
The forum tool aims to collect ideas from users and fix bugs. Users can vote on each others ideas to create a leaderboard of the most popular suggestions.
Premium services are available to publishers
Userreport is part of the Audience Project, which aims to validate online audiences for publishers, agencies, brands and e-commerce providers.
Userjoy is software that provides a simple way to gather user feedback on websites using an embeddable modal (popup).
Features include customisable logos and urls; voting to show the importance of an issue; and commenting in response to feature requests from users.
Ramen is a user feedback platform for surveys and polls of website visitors.
It features a range of question types, options to target specific user behaviours, look-and-feel customisation and integrations with Slack and other tools.
Mopinion provides feedback analytics software for websites and mobile apps.
Feedback can be collected from targeted online visitors using event-driven tools. Reporting is in customisable dashboards with text analytics reports. Stakeholder teams can subscribe to alerts, receive automated email updates or analyse through role-based dashboards.
Userzoom is a comprehensive user testing and feedback platform that includes features for lab-based studies; moderated and unmoderated remote tests; information architecture research; on-page feedback and surveys; and a range of usability research tools including card sorting, tree tests and intent testing.
Userzoom also has a professional services team to manage projects and access to participant recruitment via its own panel and partnerships with Lucid, Dynata, Maru/Blue and other providers.
Qualaroo is an on-site feedback and survey platform for capturing in-context feedback from users. Users can be targeted based on behaviour, metadata, cookies, geography, event or identity. Surveys include branching & skip logic and custom designs, and can run in website overlays, email or using the iOS or Android SDK.