AskNicely is customer experience feedback software with surveys triggered on websites and sent via email or SMS. It Integrates with CRM platforms such as Salesforce to trigger feedback requests after specific events or timeframes, and offers survey logic for multi-question surveys, custom branding and multiple language support. Live reports and dashboards are available online, in TV format for call centres and via a smartphone app. Text analytics can summarise open-ended responses and identify common factors amongst NPS promoters or detractors. Read more [...]
CX Feedback platforms have core use cases that include gathering data through on-going surveys (frequently event-triggered); reporting and analysing through online dashboards; and tools for following up on specific issues with closed-loop case management. Within CX Feedback platforms, there are tools that are more geared towards complex multichannel enterprise uses; and tools that are more suited to digital-only channels.