Delighted is a simple feedback platform for gathering NPS (Net Promoter Score), CSAT (Customer Satisfaction), CES (Customer Effort Score) or 5-star ratings along with open-ended responses. Surveys are optimised for desktop, tablet, and mobile; customers can respond directly in an email, text message, or website; the tool currently supports 37 different languages. Post-survey, customisable thank-you messages encourage fans to post their feedback online; detractors are invited to contact customer support; alerts can also be customised to route relevant feedback to Read more [...]
CX Feedback platforms have core use cases that include gathering data through on-going surveys (frequently event-triggered); reporting and analysing through online dashboards; and tools for following up on specific issues with closed-loop case management. Within CX Feedback platforms, there are tools that are more geared towards complex multichannel enterprise uses; and tools that are more suited to digital-only channels.