Hello customer is an interactive feedback platform driven by revolutionary AI. It enables single-question feedback measures (NPS, CES Customer Effort Score or CSAT) with open-ended follow-up questions. There are four elements to the platform: Feedback engine: automated and real-time questions sent post-purchase, after a support contact or within a web session using email, pop-ups, QR codes, purchase tickets or messenger apps. Conversation manager: the option to engage customers in conversation following their open-ended feedback; threaded inbox-based tools for real-time follow Read more [...]
CX Feedback platforms have core use cases that include gathering data through on-going surveys (frequently event-triggered); reporting and analysing through online dashboards; and tools for following up on specific issues with closed-loop case management. Within CX Feedback platforms, there are tools that are more geared towards complex multichannel enterprise uses; and tools that are more suited to digital-only channels.