Wootric is a tool for asking single question micro-surveys to measure the customer experience (Net Promoter Score, CSAT, Customer Effort Score etc), with folllow-up open-end responses. Surveys can be served inside your SaaS platforms, mobile apps, websites, emails or in SMS messages. The software has a wide range of integrations (Salesforce, Zendesk, Slack, Mixpanel, Zapier) and in-built text analytics for auto-tagging comments in surveys.
CX Feedback platforms have core use cases that include gathering data through on-going surveys (frequently event-triggered); reporting and analysing through online dashboards; and tools for following up on specific issues with closed-loop case management. Within CX Feedback platforms, there are tools that are more geared towards complex multichannel enterprise uses; and tools that are more suited to digital-only channels.
YesInsights offers ‘simple one question and NPS surveys to improve your business’. Surveys can be sent in emails with clickable responses embedded in the message itself; or they can be triggered on websites with a single line of code. The whole idea is to be simple, visual and direct to maximise response rates; the platform focuses on capturing quick feedback. Integrations are available through zapier.