eNPS is a simple digital tool to track Employee Net Promoter Scores. It features Slack integration, incentive management and guaranteed anonymity for participants.
These tools are specialised survey and reporting platforms for gathering, reporting and monitoring employee engagement levels.
Customer decisions are driven by EMOTION – not reason. People express emotions using their facial expressions, body language, and tone of voice. They also describe emotions using natural language: in conversations, open-ended survey questions, interviews, social media, and customer phone calls. Heartbeat AI platform transforms text input from any source (survey open-ends, call centre transcripts, customer feedback, employee comments) into ten primary and sixty secondary emotion categories. Insights are accessible through a user-friendly dashboard in real time. Quantified emotions reveal Read more [...]