Pioneer With Purpose
At Heartbeat Ai, we are leading the evolution of Artificial Emotional Intelligence – scaling empathy by teaching machines the language of emotions, ultimately, leading to better human understanding. We partner with clients to transform customer experience (CX) to human experience (HX).
Customers’ decisions are irrational; more often than not, they are based on emotions – not reason. That’s why we focus on finding the deeper, more nuanced insights about how people are triggered by what they experience – by measuring emotions and needs to understand the human experience and the deep drivers of human behaviour. Utilizing machine learning and natural language processing we extract actionable insights from conversations, open-ended survey questions, interviews, social media, customer phone calls and much more!
We transform any text input from any source into 9 primary emotions, 70 secondary emotions and 3 body sensations. Revolutionizing the way you understand how your customers feel, but more importantly, understanding the deep WHY behind human behaviour; leading to better marketing, product development, and customer experience.
All insights are accessible through a user-friendly dashboard in real-time; additionally, we can customize your experience to fit any request.
Heartbeat Ai technology is essential for understanding the main drivers of human behaviour with depth & accuracy.
Start uncovering truths and turning them into paths to treat people meaningfully.