MonkeyLearn is a text analysis platform with machine learning.
Inputs can include emails, support tickets, chats, social media, surveys or any other documents. Custom categories and tags can be created to structure and process data, with topic classification, sentiment analysis and entity extraction. Input data formats include Google Sheets, CSV and Excel. Integrations with Zapier and Google can automate workflows
for product feedback, customer experience and survey analysis by tagging support tickets to trigger actions, classifying inbound emails from users or coding NPS survey responses.
Free tier includes 500 queries per month; paid plans for 100k monthly queries start at $299