SentiGeek analyses customer reviews and comments using an automated cloud or on-premise platform.
The software employs proprietary NLP tools to analyse language using implicit inferencing, entity recognition and fine-grained sentiment analysis.
YouScan is a listening and intelligence platform that analyses the text and image content of posts in social media (Facebook, Twitter, Instagram, YouTube), forums, blogs, Telegram channels, review websites, marketplaces and news sites.
Powered by machine learning and deep neural networks, the technology analyses text to determine topics, sentiment and user demographics. Images are analysed for visual context (logo recognition, object and scene detection).
Receptiviti is an organisational ‘culture analytics platform’ that avoids survey feedback by using NLP for continuous, real time analysis of patterns in language (from voice, email, messaging and other sources).
Online reporting shows measures of engagement, collaboration-effectiveness, innovation-readiness and other factors.
The platform is underpinned by LIWC, a proprietary language psychology analytics framework.
ConfirmKit is a user research management platform.
Features include the ability to log observations (snippets from any source); create interview questionnaires and discussion guides; capture answers to interviews; and conduct analysis by tagging and summarising insights.
TalkBackTime is a video-based survey research platform.
Users can create template-based surveys and publish them to uploaded contact lists or distribute as links in email or social media. Video responses and survey results are viewable in an online dashboard.
Higher price tiers have options to conduct deeper analysis or curate shareable video galleries.
FocalCast is an online platform for live qualitative research.
It can be used for streaming in-person groups, presenting stimulus online and conducting webcam interviews.
The software requires no plugins, downloads or installation, and has two primary features:
‘Connect’ for sharing documentation or stimulus while conducting virtual research
‘Unity’, a live stream audio and video platform.
Echonovum is a customer and employee experience platform that identifies potential areas for success in customer and employee relationships.
The software uses an automated, continuous survey and evaluation process throughout the customer and employee journey, with predictive analytics modules built into the reporting outputs.
Tastewise provides a software platform and research services to analyse food and beverage trends.
Data from social media posts, restaurant menus and online recipes are constantly analysed using AI.
Machine Learning provides automated trend analysis; Computer Vision is used to decode the content of images; NLP identifies sentiment and and topics from text; and Predictive Analytics identify future food & beverage trends.
A free tier provides limited access to the Tastewise platform.
Skim Technologies provides a software platform and managed services for analysing unstructured web data.
The ‘Skim Engine’ scrapes data from internal sources (email, support tickets, chat) and external sites (forums, blogs, product pages or social media) to create a structured dataset for analysis.
Key features are then extracted from the text to identify products, brands, companies, people and other entities as well as context and sentiment.
Applications include brand tracking, product development, trend identification and complaints tracking.
Data is modelled and presented in an online analytics platform or can be made available via API.
Holler is a software platform for customer experience feedback, co-creation and brand advocacy.
Feedback links can be sent by SMS, embedded online or printed on product packaging.
Holler interfaces are highly visual and chat-based, with options to capture video and other media.