Signals Analytics is a software platform that uses Natural Language Processing to find trends in unstructured data.
Specialising in the food and pharma industries, sources include patents, research papers and clinical trials; retail product launches; influencers and opinion leaders; business news, funding and M&A activity; retail sales data; and consumer content from social channels, review sites and blogs.
Users have online access to analytics, dashboards and report sharing tools. Professional services are also available to help with analysis.
Caplena is online text analysis software for coding open-end responses to surveys.
The tool enables a researcher to code responses or categorise text using a streamlined interface. The intelligent assistant continually learns how to predict codes for responses based on previous examples, and improves its effectiveness over time.
Delve is a software platform for storing, coding and analysing transcripts from qualitative market research and user experience interviews.
Tags and codes can be applied to sentences or snippets of text. These can then be used to structure hierarchical summaries of quotations and speed up time to final report.
The Quilt platform uses AI to analyse social media posts, news articles, blogs, company updates and search data.
An expert team of anthropologists and semioticians then interprets the machine learning outputs to understand consumer attitudes, intent and behaviour.
Applications include segmentation, brand development, trend identification, product development and customer journey mapping.
Potentiate is an integrated solution for Voice-of-Customer, employee engagement and market research programmes.
The software platform includes survey tools; reporting and drill-down dashboards; review integration and analysis; text analytics; data analysis tools; and closed-loop action plans.
A professional services team delivers end-to-end research programme design, management and reporting.
Usabili.me is a platform for remote, moderated user interviews.
Conduct live video interviews with users as they navigate a website and complete a set of tasks. The output is synchronised picture-in-picture video of the user – as they answer questions – and video of the site as they navigate it.
Octoparse is a platform for automatically extracting data from websites for research, review analysis, price monitoring or other applications.
Data can be scraped without the need for coding; the platform’s built-in browser handles scraping tasks visually with a click-and-drag interface; extracted data can be exported to Excel or connected via API.
Pendo is a product analytics and feedback platform with for analysing website and app usage. Features include adoption and behaviour analytics, surveys & polls and user segmentation.
The Pendo Vox module is a forever-free tool for capturing NPS feedback on websites and in apps.
Ultinous is an in-store video measurement and analytics platform for people counting and behavioural insights.
Cameras observe store areas from a horizontal plane of 10–30°, allowing the video stream to be used for counting passer-by traffic, measuring footfall, identifying shopper demographics (age and gender), creating heatmaps of store use, capturing dwell times and analysing promotions.
fnograph is a ‘video+data consumer intelligence platform’. Consumers record video and answer questions about specific topics.
Subscribers can access pre-existing libraries of video insights about categories (eg QSR or fashion) or individual brands; or they can run targeted studies to collect video on a specific topic with consumers in more than 100 countries.