Maru/HUB is an online platform that provides instant access to a range of Maru research tools and methodologies. These include agile custom surveys; templated solutions for concept, advertising and digital comms screening; social listening; and text analytics. The solutions can be managed on a fully self-service basis or with expert support from the Maru/Matchbox research and consulting teams.

Crunch.io is a software platform for analysing and visualising market research survey data. It features a drag and drop interface to create tables, cross-tabulations and charts; filter data; and classify open-end responses. Data can be synced in near real-time with survey platforms.

Limetropy is a customer experience management solution, with a proprietary technology platform and professional services. The software can incorporate feedback from surveys, social media and customer support channels; it includes text analytics, real time alerts and case management features; and results are published to dashboards and a smartphone app. The platform can also support co-creation and testing of new products and services with customers, and has built-in retention and growth features including email marketing, rewards and incentive management.

Empato provides access to consumers – for surveys and other types of research – in developing markets across the ‘global South’: Latin America, Africa, the Middle East and South Asia.

Condens is a centralised platform for storing, structuring, analysing and sharing user research data. Features include AI-enhanced tagging of research notes; drag-and-drop clustering of insights to find patterns between users; and summary publishing tools to share results with stakeholders.

Usabilitest is an online tool for usability research. It includes card sorting with open, closed or hybrid tests and cards that include images, text or both; a proprietary ‘Prioritization Matrix’ tool for identifying the most important issues to users; and a System Usability Scale Plus (SUS+) online survey for a quick way to measure usability using a short questionnaire with five response options.

STRIA is a user feedback tool for websites with integrated text analytics to identify themes, positive / negative sentiment and emotions in users’ comments. It is installed using a tracking code or WordPress integration, with results published to an online dashboard. A forever free plan includes all features with up to 200 units of feedback collected per month.

FeedBear is a centralised feedback board for product feedback management. Ideas are captured on site through chat modals, bug reports or integrations with support platforms such as Intercom. Customers vote for their desired features to create roadmap priorities, with results presented in a Kanban board.

GroupQuality is a qualitative and quantitative research platform with features for short term communities, online focus groups and discussion forums. A survey tool is bundled with paid plans for communities / discussions and real time online focus groups. Professional services are also available.

Worthix is a customer experience feedback platform with a ‘self-adaptive’ AI-driven questionnaire. The survey uses real time answers from customers to select subsequent questions. Each respondent answers a maximum of eight questions in under two minutes. Applications include NPS and CSAT tracking, testing price sensitivity, identifying critical moments in the customer journey, measuring competitor performance and predicting churn.