Optimal Workshop is a user research platform with a suite of usability tools to improve website navigation, define information architecture, understand first-clicks and capture qualitative research. Research activities include tree testing, first-click testing, card sorting, surveys, and qualitative research. In-built participant recruitment brings access to 10 million participants and over 70 languages. Analysis and collaboration features are also built into Read more ...

Thematic is a text analytics platform with integrations to SurveyMonkey, SurveyGizmo, Medallia, Zendesk and Salesforce. The AI-based software finds themes automatically – without manual coding or setup by a data scientist – and uses similar multi-word concepts to create visualisations. The tool works equally well on 100s or 10,000s comments. Read more ...

MonkeyLearn is a text analysis platform with machine learning. Inputs can include emails, support tickets, chats, social media, surveys or any other documents. Custom categories and tags can be created to structure and process data, with topic classification, sentiment analysis and entity extraction. Input data formats include Google Sheets, CSV and Excel. Integrations with Zapier and Google can automate workflows Read more ...

Userinput is a simple, rapid tool for text-based qualitative feedback on a website or idea from a small group of potential users. A panel of reviewers provides feedback on stimulus with opinions often gathered within one hour. Read more ...

Converseon is an agency with a proprietary social media analytics platform (‘Revealed Context’) that is often used to enhance other sources of data (social listening, brand tracking, voice of customer and market research sources). Key technology features include document, sentence and entity level analysis; basic classifiers for sentiment, emotion and intensity; advanced classifiers for purchase intent, customer journey and advocacy; Read more ...

Ascribe provides services and software to code and analyse verbatim comments from research surveys. ‘Inspector’ is a software product for fully automated coding of open-ended survey responses and verbatim comments from surveys, emails, call centres and social media. Based on NLP, it can integrate with structured data, features a reporting dashboard of concepts and sentiment and can handle multiple languages. Read more ...

Intellisurvey provides software and services for online surveys. The platforms supports 10,000+ concurrent respondents; inlcudes advanced survey programming techniques (piping, validation, in-page actions) and algorithmic data cleansing for quality control; built-in analytics and cross-tab functions with real-time reporting, and exports to SPSS, Excel and TripleS. Services include study design support, programming, custom engineering requests inlcuding bespoke dashboards and extended/global hours Read more ...

Quester combines quantitative and qualitative research into a hybrid approach using a ‘linguistically-trained, AI-backed virtual moderator’ to conduct in-depth interviews with hundreds or thousands of consumers. Read more ...

Kernwert is provides software for online qualitative market research including focus groups, blogs and diaries, forums and communities. Tools include forum & bulletin board, blog & photo album, collage and mood boards, touch-tool for visual responses, questionnaires for structured polling, like-dislike markers with comments, live chat & interviews and webcam meetings for video interviews and video-online focus groups. Additional features Read more ...

Linkfluence’s Radarly software is a social media analytics platform that captures and analyzes 150 million sources (including social media, blogs, forums and websites), in more than 78 languages across 190 countries every day. Features include topic identification, object recognition in images (photos, emojis and logos), tagging, report creation and export, competitor tracking and integration with social media management tools such Read more ...