The Revuze platform uses text analytics to understand customer sentiment. Data sources inlcude internal and external channels, including surveys, emails, transcripts or text notes of call center sessions, reviews from online sources and all major social media outlets. The tool is language-agnostic, offering the same accuracy and automation in any language.
Checkmarket is an online survey tool that includes 20 question types and supports up to 45 languages. Distribution can be through email, web, social media, SMS, Slack, QR code, telephone or kiosk. Real-time reporting includes charts, one-click filtering, text analysis and report export to Excel, PowerPoint, Word, PDF, SPSS and CSV. Integrations are available with Salesforce, Zendesk, Slack and Zapier.
NVISO uses Artificial Intelligence and Deep Learning to detect and predict human emotions and behaviours including face recognition (face detection, verification and demographic detection), emotion recognition (facial muscle tracking, emotion classification and action unit detection) and body pose recognition (human presence, pose and joint detection and activity recognition).
weseethrough uses wearable and innovative video technologies to capture a first-person view of people’s lives for market research and insight. Large amounts of first-person footage are captured in a bespoke video analytics platform, where footage is tagged and subtitled to make specific behaviours or consumersÕ opinions searchable. Project support services include options for in-depth research reporting and showreel creation.
Groupsolver is a qualitative-at-scale platform that uses conversational interfaces and AI to collect insight. Individual tools include Consensus that uses an algorithm to cluster ideas the largest number of respondents agree with; IdeaCloud that uses word cloud visualizations with text size representing real support for specific answers instead of word frequency; IdeaCluster to naturally show important themes and emerging similarities between ideas; and IntelliSegment that shows the difference in answer support between segments and their complements.
Market Logic’s platform enables companies to bring all their unstructured and structured consumer, competitor and market data together for knowledge building and insights mining. The platform ingests new data and uses Natural Language Processing (NLP) and machine learning to generate insights and recommend actions.
OdinText is a text analytics platform that uses advanced statistics and machine learning to find patterns and relationships in unstructured data. It can identify and track sentiment and emotion, including psychological attributes such as anger, fear and trust. The tool combines text analysis with accompanying structured data (satisfaction, spend etc.) to increase accuracy of sentiment classification. Reporting includes data in tables, charts, and more advanced visualisations with options for drill-down to record level and table export to excel.