Ethos is a smartphone ethnography solution for capturing experiences in-the-moment. Features and tools include analysis workspaces for automated theming and clustering, unlimited and uncompressed media entries, and support for over 20 languages. DIY or full service suport is available to help both moderators and participants with on-boarding, technical support or analysis.

Eye Square is a specialist provider of neuromarketing resaerch using eye tracking, facial coding and emotion analytics.

Crowdlab is a smartphone app-based research tool. Features include surveys with full routing and piping; repeatable diaries and forums; photo, video and audio uploads; community tasks such as group discussions, one-to-ones and ‘blind’ tasks; real time dashboards for live project management tracking; and reports with filters, tags and export options. Managed service support is available for coding and tabulation, translation and transcription and live moderator support on foreign language discussions.

Plotto is a tool for creating, collecting, analysing and editing video survey responses. It combines video capture, online survey software, cognitive analysis and showreel generation in a self-service online platform.

LivingLens captures & analyses video content for research and marketing teams. The platform supports any type of video content; applies analytics to transcripts of the spoken word as well as objects in images & sentiment in any language; users can build stories using a showreel creator; and results can be published online or and presented.

Clarifai provides computer vision solutions for customer analytics, visual search and moderation applications through a cloud API and developer SDK. Ready made machine learning models are available for sectors including travel, apparel and food, as well as a large number of brand logos.

Contextmapp is a mobile research and ethnography solution for customer journey mapping, mobile diaries and co-creation projects.

Beautifeye offers ‘Artificial Intelligence for Market Research’ with data analysis to harvest insights from images and videos. Image Recognition and Machine Learning algorithms code videos and images to identify the occasions, products, facial expressions or brands that are captured in the images. Beautifeye also has a an insights team to support on projects including proposals, final reporting, and technical due diligence with advice on methodology and data gathering approaches.

Voxpopme’s platform delivers video research with software to capture, analyse and share content. Video capture can be embedded into any survey and video responses can be submitted on any device. Videos are human-transcribed and can be searched by keyword or filtered by additional data collected alongside the video. Videos are rated for sentiment, with reporting in interactive charts and word clouds. Showreels can be created from clips and embedded in presentations or hosted on a password protected landing page.

Decooda is a ‘Cognitive Intelligence Machine’ for understanding the customer experience, with foundations in cognitive psychology and deep learning AI. The platform aggregates and analyses data from customer interactions, feedback and other sources in real-time; it analyses unstructured text data to detect sentiment, emotions and cognitive states; and identifies topics to determine what impacts each customer’s experience and why.