We are digital research experts who specialise in building engaging online communities of all shapes and sizes to generate powerful consumer insight.
Our proprietary platform has been built by researchers and incling’s own in-house developers. We can set up new platforms in under 24 hours, securely hosted in over 20 languages, and all fully optimised for mobile with a customisable design.
You can choose a self-service option, or we offer support every step of the way from set-up and recruitment, to translation, moderation and participant management.
You’ll have unlimited access to a full range of tools, carefully designed to be intuitive and engaging, and we’re constantly innovating to take advantage of new technology.
Here’s a brief overview of our most popular activities:
Discussion: Detailed group or one-on-one text-based feedback in a blog, forum or debate style
Screencast: Remote usability testing of websites and prototypes for experience optimisation, journey mapping and shopper tracking
Diary: Record consumer experiences over a period of time in an ethnographic way including tracking attitudes & behaviours and observing usage & consumption
Concept evaluation: Targeted feedback generating a sentiment heat map on any type of stimulus from adverts at any stage, to comms and product packaging
Image & Video tasks: Bring consumers’ worlds to life with rich media uploads that create picture galleries and video clip reels to visually support your insights
Poll: Quantify or add robustness to data with simple surveys, customer satisfaction feedback, ranking and ratings or attitudinal scales
Once you’ve gathered your insight, our built-in analysis tools give you the ability to star and highlight comments, add tags and share notes. These are collated in an analysis dashboard where you can filter and sort your data before easily exporting.
incling is ISO 27001 certified and GDPR compliant.
Recollective is an online platform for insight communities and qualitative research.
Developed in partnership with customers to meet complex and changing research needs, it is
intuitive enough for any agency or client-side user
suitable for projects and communities of any duration or size
available for self-service (software-only) project-managed in partnership with an expert services team.
Studies can be short pop-up communities of just 3 days or a week, through to longer term and ongoing insight communities spanning months or years.
Applications include Concept Testing, Behavioural Studies, Customer Feedback, Advisory & Consultation, Co-Creation and Ideation, Employee Satisfaction and Ethnographic projects.
The Recollective platform helps to achieve:
Better Data Quality: in-depth responses, peer interaction and “in the moment” research tools
Stronger Engagement: intuitive interface, access from any device and a familiar social networking experience
Faster Results: same-day setup and deployment of studies, real-time monitoring, instant community feedback and instant transcription
Greater Cost Effectiveness: eliminate or reduce recruiting costs, reuse past activities, reduce time spent moderating and analysing.
Bulbshare is a co-creation community platform. Projects can run DIY or be supported by the Bulbshare team.
For each new brief, a ‘channel’ is set up as part of the Bulbshare global audience. Community members respond to briefs and questions by giving feedback, suggesting ideas or uploading content in the form of audio, video or image files.
Mindhive is a crowdsourcing platform for idea generation and management, with a connected expert community.
Individual users can join for free and participate by sharing their expertise with the community; paid accounts, starting at $20 per month, allow users to launch their own public and private consultations.
Limetropy is a customer experience management solution, with a proprietary technology platform and professional services.
The software can incorporate feedback from surveys, social media and customer support channels; it includes text analytics, real time alerts and case management features; and results are published to dashboards and a smartphone app.
The platform can also support co-creation and testing of new products and services with customers, and has built-in retention and growth features including email marketing, rewards and incentive management.
Crowdoscope is an online community platform for crowdsourcing feedback, ideas and predictions.
It has both quantitative and qualitative features, including survey tools and discussion forums presented through interactive visualisations rather than traditional threaded lists. Conversations can be analysed in real time, with automated classification of the most important comments and themes.
The platform is available on both a self-service and fully managed basis, with support, guidance and training provided by the Crowdoscope team.
Currnt is a hybrid software and professional services platform for B2B and expert advisory communities.
The KnowledgeStream™ software hosts both public and private communities that can be facilitated by users or members of the Currnt team.
Applications include product innovation, qualitative research, customer experience development and thought leadership creation.