SOFTWARESERVICESWe are digital research experts who specialise in building engaging online communities of all shapes and sizes to generate powerful consumer insight. Our proprietary platform has been built by researchers and incling’s own in-house developers. We can set up new platforms in under 24 hours, securely hosted in over 20 languages, and all fully optimised for mobile with a customisable design. You can choose a self-service option, or we offer support every step of the way from set-up and recruitment, to translation, moderation and participant management. You’ll have unlimited access to a full range of tools, carefully designed to be intuitive and engaging, and we’re constantly innovating to take advantage of new technology. Here’s a brief overview of our most popular activities: Discussion: Detailed group or one-on-one text-based feedback in a blog, forum or debate style Screencast: Remote usability testing of websites and prototypes for experience optimisation, journey mapping and shopper tracking Diary: Record consumer experiences over a period of time in an ethnographic way including tracking attitudes & behaviours and observing usage & consumption Concept evaluation: Targeted feedback generating a sentiment heat map on any type of stimulus from adverts at any stage, to comms and product packaging Image & Video tasks: Bring consumers’ worlds to life with rich media uploads that create picture galleries and video clip reels to visually support your insights Poll: Quantify or add robustness to data with simple surveys, customer satisfaction feedback, ranking and ratings or attitudinal scales Once you’ve gathered your insight, our built-in analysis tools give you the ability to star and highlight comments, add tags and share notes. These are collated in an analysis dashboard where you can filter and sort your data before easily exporting. incling is ISO 27001 certified and GDPR compliant.
SOFTWARESERVICESRecollective is an online platform for insight communities and qualitative research. Developed in partnership with customers to meet complex and changing research needs, it is intuitive enough for any agency or client-side user suitable for projects and communities of any duration or size available for self-service (software-only) project-managed in partnership with an expert services team. Studies can be short pop-up communities of just 3 days or a week, through to longer term and ongoing insight communities spanning months or years. Applications include Concept Testing, Behavioural Studies, Customer Feedback, Advisory & Consultation, Co-Creation and Ideation, Employee Satisfaction and Ethnographic projects. The Recollective platform helps to achieve: Better Data Quality: in-depth responses, peer interaction and “in the moment” research tools Stronger Engagement: intuitive interface, access from any device and a familiar social networking experience Faster Results: same-day setup and deployment of studies, real-time monitoring, instant community feedback and instant transcription Greater Cost Effectiveness: eliminate or reduce recruiting costs, reuse past activities, reduce time spent moderating and analysing.