Caplena is online text analysis software for coding open-end responses to surveys.
The tool enables a researcher to code responses or categorise text using a streamlined interface. The intelligent assistant continually learns how to predict codes for responses based on previous examples, and improves its effectiveness over time.
Smartcoder provides automatic analysis of answers to open-ended survey questions. The tool performs topic analytics and automatically generates a list of categories (codes) and assigns appropriate codes to answers. The self-service platform involves 4 steps: uploading survey responses; automatic analysis; manual refinement; and download of results.
Smartmunk is a text analytics tool for quantifying consumer generated content. It extracts topics in any language from sources including customer service feedback, online forums and customer satisfaction surveys.
Textable is free open source software to analyze and process text visually. It enables both basic recoding and filtering as well as advanced text analytics including data mining algorithms such as clustering, classification and factor analysis.
Text2data is an web-based text analytics platform with an optional Excel plug-in. Uses include analysing in-house documents, emails, CRM or verbatim comments; tracking customer satisfaction; nalysing sentiment in social media or survey data; validating NPS scores with the data gathered from on-line surveys. Features include sentiment, summarisation, classification, entity extraction, theme discovery and keyword analysis.
Thematic is a text analytics platform with integrations to SurveyMonkey, SurveyGizmo, Medallia, Zendesk and Salesforce. The AI-based software finds themes automatically –
without manual coding or setup by a data scientist – and uses similar multi-word concepts to create visualisations. The tool works equally well on 100s or 10,000s comments.
Ascribe provides services and software to code and analyse verbatim comments from research surveys.
‘Inspector’ is a software product for fully automated coding of open-ended survey responses and verbatim comments from surveys, emails, call centres and social media. Based on NLP, it can integrate with structured data, features a reporting dashboard of concepts and sentiment and can handle multiple languages.
The firm also provides verbatim coding services on a project or long term basis.