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User Feedback

User feedback tools gather responses from users on websites (via pop-up, rollover, side-tab surveys) or natively in smartphone apps. These features are increasingly being incorporated in platforms listed in other categories: Customer Experience Feedback, Digital Analytics, Surveys.

  • Qualaroo

    Qualaroo is an on-site feedback and survey platform for capturing in-context feedback from users. Users can be targeted based on behaviour, metadata, cookies, geography, event or identity. Surveys include branching & skip logic and custom designs, and can run in website overlays, email or using the iOS or Android SDK. Add to Shortlist

  • usabilla

    Usabilla is a tool for capturing user feedback on websites, in apps or via email. On websites, feedback can be requested with a permanently visible Ô feedbackÕ tab on the side of the page, or through in-page requests using emojis, thumbs-up / thumbs-down and star rating scales. Feedback in apps is fully native with no need for redirects or triggering a browser window; in email, rating scales are embedded directly into the body of the message. All results are centralised Read more [...]

  • Uservoice

    Uservoice is a product feedback and roadmap prioritisation platform. Users submit product feedback and feature requests through multiple channels (website widgets, dedicated portals and forums embedded in native apps). Features can be prioritised using qualitative data and votes from users, together with quantitative analytics that incorporate data sets such as NPS, customer spend and segmentation metrics. Add to Shortlist

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