Having the right data—and being able to make sense of it—can both cut costs and create opportunities to increase revenue. XI provides the perfect balance of artificial intelligence, machine learning, and self-serve analytical tools to empower your people to dig into specific areas of interest in all of your experience data, not just survey responses.

Dynamically create your own text analytics tags to measure and monitor emerging trends and brand-specific topics on an ad-hoc basis so you don’t miss a beat.

Unlike traditional analysis that extracts basic sentiment, objects, and categories, our supercharged analysis goes one step further. XI reveals not just what the customer did, but what they intend to do next so you can stay a step ahead at all times.

Positive, neutral, and negative sentiment analysis just won’t cut it for those who want to build lasting customer relationships. Detect which emotion is related to the experience—from anger and fear, to joy and trust—and you can respond and connect with empathy.

With the analytics tools by InMoment you can determine the relative importance of specific experience factors in predicting programme and business outcomes. Go beyond traditional driver analysis and simulate the effect that a CX initiative could have on your goals and objectives.